Frequently Asked Questions

Rescheduling or cancelling your service within 48 hours of your appointment will result in a charge of 50%. Should a 'no-show' occur, 100% of your service fee will be charged. This will need to be paid before you're able to rebook another appointment.

Last-minute cancellations are hard to fill at short notice, and we'd love to be using that time to make someone feel beautiful and happy with their hair, while also keeping our team doing what they do best.

A cancellation fee may also apply for a "change of mind" when reducing your service on the day from a large service such as a colour or keratin.

A card pre-authorisation is required to secure each booking. Similar to booking accommodation or a restaurant table, this process provides security for both you and our team.

Your card will only be charged if you cancel within 48 hours of your appointment, or if you 'no-show'.

Our premium OWAY colour is low-toxin and ammonia-free. This provides the perfect balance between ensuring you have long-lasting, immaculate results, while maintaining the integrity of the hair and using gentle products that cause no irritation to sensitive scalps and hair.

We are open Tuesday, Wednesday & Thursday 10am–9pm, Friday 10am–7pm, and Saturday 9am–5pm.

Neither of these two fantastic products will cause any damage or hair fall to your hair. Should your hair be extremely damaged or already in a fragile condition before you visit us, your stylist will recommend an appropriate rebuilding treatment before you do anything else to your hair. In some cases, when the hair is fragile, it's best not to perform any altering service such as colour, keratin, or QIQI.

Yes, we offer online booking for all our services — simply click the link below:

https://bookings.gettimely.com/privehairorganics/bb/book

*Please note online bookings require a 50% deposit for all bookings. When booking directly through us, we only require a $100 deposit.

We do not offer refunds on hair services; however, we do everything possible to meet your expectations and ensure that you love your hair. If, in the unlikely event, you are unhappy with your service, we will gladly work with you to rectify the issue.

Due to the nature of the service, we do not offer refunds. You have 1 week from the date of your service to be in contact with the salon to organise this.

All of our retail range, styling range, keratin, and refreshments in salon are organic. Our colour and QIQI are low-toxin and ammonia-free. No harmful chemicals, additives, parabens, or sulphates are used in any of our products.

Due to the gentle nature of all our products, we consider them extremely safe and suitable for everyone, including breastfeeding and pregnant women. With this being said, we are unable to provide medical advice — if you have any concerns, we recommend speaking to your GP.

We provide a complimentary hair and scalp analysis with all our scalp rituals. This means you'll be prescribed the correct ritual by your stylist following your analysis. If you're booking online, simply select "Scalp Detox" — this will allow enough time for whatever ritual you require.

We have different prices for all our keratin, QIQI, and blow-dry services, which are applicable to hair length. Should you require extra product during a colour service, you'll be notified of this and given a quote after your consultation, before the service begins.